Return and Exchange Policy

Pandapurchase is a platform that provides shopping and forwarding services for Chinese products, offering users product information search, shopping, and forwarding services. During this process, Pandapurchase provides basic product inspection services, communication and confirmation with merchants, and after-sales service to protect your legitimate rights and interests and ensure your shopping experience.

If you find that the purchased product is counterfeit or of poor quality, please contact our customer service or email szairmia@163.com for assistance:

1. Receipt and Inspection:
   After the product has undergone quality control (QC), QC pictures have been provided, and it has been stored in the Pandapurchase warehouse, OR after you have received the package, if you discover quality issues with the product or suspect its authenticity, please contact customer service as soon as possible and provide relevant evidence.

2. Complaint Materials:
   Provide the order for the purchased product, proof of payment, product description, and evidence describing the product's counterfeiting or poor quality.

3. After receiving your complaint materials, our customer service team will liaise with you to understand the specific situation and assist you in communicating with the seller to resolve the issue, striving to protect your legitimate rights and interests.
   Please note that due to the nature of product authenticity verification, further professional assessment and legal procedures might be required. If appraisal by a professional authentication institution is necessary, the appraisal fee will be borne by you. To protect the rights and interests of all parties, it is recommended to choose official channels and reputable sellers when making purchases to reduce the risk of buying counterfeit products.

What is the 7-Day Return & Exchange Guarantee?

The 7-Day Return & Exchange Guarantee is a special after-sales service provided by third-party platform sellers for consumers. Within 7 days after the product is signed for (i.e., within 7 days after the product is stored in the Pandapurchase warehouse), and before the product is shipped overseas, the buyer can process returns or exchanges according to this policy and the relevant rules published by the third-party platform.

Applying for a Refund After 7 Days

1. If 7 days have passed since the product was signed for (i.e., 7 days after storage in the Pandapurchase warehouse) and QC pictures have been provided, the seller reserves the right to refuse the refund request. In this case, no refund will be issued.

2. If a refund request is made more than 7 days after the product was signed for and no QC pictures were provided, a full refund will be issued regardless of whether the seller agrees to accept the return.

Important Notes

1. The total refund/exchange amount is based on the actual product price you paid.

2. We can only process returns/exchanges for you if the seller agrees.

3. Please ensure there is sufficient balance in your account to cover the return shipping fee and service fee after applying for the return/exchange service.

Frequently Asked Questions:

1. What should I do if there is an after-sales issue with an order that does not meet the "Return & Exchange Guarantee" conditions?
   If the product itself has quality issues, Pandapurchase will verify with the seller based on the actual situation, determine a final solution, and notify the user. If the product itself has no quality issues, then according to the third-party platform's rules, Pandapurchase will be unable to provide return or exchange services. Pandapurchase will strive to communicate with the seller to protect the user's rights and interests.

2. Who bears the shipping cost when using the "Return & Exchange Guarantee"?
   Before applying for the return/exchange service, the product must be unused and meet resale requirements. If the product has no quality issues, the user needs to bear the shipping cost. If the product has quality issues, the seller will bear the shipping cost after the user submits the application.

3. Is there a fee for applying for a return service when the order status is "Not Shipped"?
   Don't worry, it is free in this case. A fee is only charged for a return/exchange application when three conditions are met: First, the product has no quality issues; Second, the product is already stocked in the third-party partner warehouse; Third, you have used up this month's free return/exchange quota. Therefore, if the product has not been shipped, we will not charge you any fee.